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PDIM Phases
The PDIM process (Figure 1) is built on four phases called Plan, Design, Implement, and Manage. Designed to be chronological in nature, it is expected that processes in the Plan phase will be complete before Design phase activities begin. The primary objectives of each phase are:
Plan – Project goals and scope are established, project funding is obtained and the project team is formed
Design – Technical architectures are created, a strategy for implementation is formed and a plan is built to ensure results conform to goals
Implement – System components are obtained, configured, installed and tested to ensure proper operation, training is provided
Manage – Guestroom infrastructure is in full operation; support programs are in place, system growth planning and continuous improvement tasks are ongoing
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Solutions
At the onset of every project, we assign a dedicated resource to manage the engagement. This method gives us a real time view of our service quality and provides our customer with committed end-to-end support. The comprehensive approach Synergy follows when planning, designing, implementing and managing IT solutions provide reliable performance and first-rate results.