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Synergy’s Helpdesk services are managed from our state-of-the-art Solution Center. Our frontline support technicians offer a central point of contact for reporting faults. They manage each issue through resolution, following the customers documented service agreement. The Helpdesk supports:
Level 1: Application Issues
Level 2 Operating System Issues
Level 3 Infrastructure Issues
Certified technicians from our Service Assurance Team manage the Helpdesk and Dispatch Service 7*24*365 with expert capability. They deliver an immediate, live response to both administrator and end user issues. |
Solutions