Organizations rely on corporate firewall appliances as their first line of defense against outside threats, attacks, hackers, viruses, malware and more. Without proper configuration and management of these firewall appliances an organization may not realize how unsecured their corporate network is until they are faced with the task and costs of resolving damage from external attacks. Synergy’s partnership with Sonicwall firewall appliances provides organizations with the security and peace of mind that they have industry leading firewall protection coupled with managed services to monitor the state and health of your security appliance.
Program Benefits
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Ensures 24x7 the integrity and administration of your organization’s network security appliance without your organization having to maintain in-house expertise.
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Rest assured that you always have the latest signature and firmware updates to your security appliance, whether it be on an as-available basis or a quarterly basis.
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Managed VPN services ensure proper and secure adds, moves and changes. Troubleshooting by Synergy’s certified technical staff frees your time for more important and strategic initiatives.
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In the event of a hardware failure you can be certain that your security appliance will be fully restored to its original system configuration with priority service.
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Service agreements may be purchased at any time during ownership of your Sonicwall security appliance.
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Support is provided by Synergy’s qualified technical personnel who maintain the highest levels of certification, training and service responsiveness.
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| Parts and labor costs are included as part of the Sonicwall Managed Security Service program. |
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A 3-year hardware lease option is available. |
ServicesService Assurance
In the event of a hardware failure of your security appliance, Synergy provides 4-hour priority onsite service with next business day replacement of the failed hardware.
24x7 Remote Monitoring
Synergy monitors your Sonicwall security appliance 24x7 to ensure the state and health of the device. You receive notifications of any event that suggests a compromise in your appliance’s performance.
Firmware and Signature Updates
Receive firmware and signature updates as they become available, or on a quarterly basis.
System Configuration Restoration
Synergy ensures that your system configuration settings are fully restored in the event of a hardware failure. We work closely with our clients to notify them of required downtime and service reinstatements.
30-minute Phone Response
Synergy technical support personnel provide support and alert notifications within a 30-minute window to provide you with the up-to-date status of issues.
Reporting Receive either basic bandwidth usage reports or advanced VPN usage, authentication and intrusion/malware attack reports.